Bad-ass customer service in Japan
Kotaku’s Brian Ashcraft relates some seriously amazing customer service received in Japan:
Two weeks ago, Mrs. Bashcraft bought sushi at Hankyu Department Store in Osaka’s Umeda. She got home, started eating said sushi when she noticed there was a bug.
She called up Hankyu and told them she bought sushi there and there was a bug in it. The person she spoke with apologized and then offered to refund our money — by immediately driving to our house. Make that, immediately driving one hour from the department store to my house. He arrived, apologized again, and brought us cookies. He looked at the bug, saying he had never heard of this happening before, but would certainly look into it. He apologized again, refunded our money and left, taking the bug with him.
It gets better – jump to Kotaku for the whole story.
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Bad-ass? Oh, yes… you can be sure that customer won't shop anywhere else!